Barry County Central Dispatch Supervisor Eric Mulvaine has been named National 2017 Telecommunicator of the Year by the Association of Public-Safety Communications Officials International (APSCOI).
“The award recipients demonstrated the highest levels of professional conduct and outstanding performance in the line of duty,” the announcement said. Mulvaine will accept the award at the APCO’s Annual Conference & Expo in August in Denver.
In October, 2016, Mulvaine was named Telecommunicator of the Year by the Michigan APCO.
“Supervisor Eric Mulvaine is the first telecommunicator in Michigan to receive the national award,” Central Dispatch Director Phyllis Fuller said. “He was hired on October 3, 2012 and promoted in December of 2016. Eric was promoted to supervisor shortly after receiving the Michigan Telecommunicator of the Year award.”
In his nomination for the state award, Mulvaine’s then supervisor, Che’rie Baldwin-White, wrote that he is a person that lends a hand without expecting anything in return.
“Mulvaine became a trainer with only two years on the job, maintains the Barry Central Dispatch website, assists the network administrator with technical issues, and served on the steering committee for the Next Generation 9-1-1 phone system, Baldwin-White said.
“At the same time, he provides excellent customer service while working as a call taker and dispatcher. He works well with his peers and administration and has a great working relationship with law enforcement, fire, EMS and the other agencies that Barry Central Dispatch serves,” she said.
Mulvaine, his wife and two daughters live in Barry County. //
The 2017 Public Safety Communications Awards and Technology Leadership Awards received 275 nominations from across the country. APCO International is the world’s oldest and largest organization of public safety communications professionals
Photo: Barry Central Dispatch Supervisor Eric Mulvaine, 2017 National Telecommunicator of the Year.