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Local News

WOW official to attend Hastings City Council meetings, address customers complaints

Paul Cassel, WOW field Service Technical Supervisor, was at the Hastings City Council meeting Monday at the council’s request. He will attend council meetings about once a month to address problems experienced by city residents, he said.

 

Residents have said they are frustrated by generally poor service, frequent rate increases and no resolutions to problems. Cassel said the company has a system for consumers to complain, but admitted it takes too long for a response.

He would handle complaints at council meetings and left telephone numbers that go around the  system and will get a response for a customer complaint almost immediately, he said.

 

Also Monday, Mayor David Tossava proclaimed April 24-30 as Lions White Cane Week, and encouraged the public to support the Lions dedication to conserving sight and aiding visually impaired through eye examinations and eye glasses for the needy.

 

Hastings Lions Club members will be at Wal-Mart and Family Fare taking donations during the week to help pay for eye exams, white canes and glasses for the visually impaired. The Lions support Welcome Home for the Blind, Leader Dogs for the Blind, Michigan Eye Bank, and other worthy community service projects.

 

 

 

 

 

 

 

 

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