Phyllis Fuller, director of Barry Central Dispatch 911, is leaving the post after 24 years with the organization, beginning as a telecommunicator. In addition to a resolution from Barry County recognizing her contribution to the county and its residents, several people also spoke of her at the Tuesday Board of Commissioners meeting.
The resolution centered on her accomplishments, with extensive professional affiliations and as an active member in many community organizations and builder of positive improvements at Central Dispatch.
Barry County Sheriff Dar Leaf remembers Fuller as a rookie telecommunicator. When a situation, “went south on a hot call,” he said, Fuller’s calm voice gave them one less stressor to deal with.
Interim director Stephanie Lehman, in a quavering voice, held back tears, saying she was the first person Fuller hired as director and she was honored and blessed to have worked with her. “She’s amazing and I’ll never be able to fill her shoes,” she said.
Lani Forbes, chair of the administration board, recognized Fuller’s dedication, service and leadership. “Not just about 911. Her involvement is a blessing to our community,” she said.
“She was absolutely excellent with the employees,” 911 administrative board member Bill Redman said. “We have the best people at the center.”
Keith Murphy, also a board member, said Fuller was a quiet, hard worker for many years. “Behind the scenes, she was always the one to go to community events.” Others who spoke remembered Fuller’s dignity, leadership and professionalism, ability to handle complaints and always working to make the employees and organization the best it could be. All said she would be truly missed.
Fuller said she was humbled by the recognition. “I have mixed feelings; I’ve given my adulthood to Barry County, and I truly love it.” While she appreciated the support of the commissioners, “I most appreciate my incredible staff. They are amazing dedicated people who are there for you 24/7.”
She received a standing ovation from the audience.
A telecommunicator in 1993, Fuller was promoted to supervisor in 2005, then to interim director in 2007 and director in 2008. She leaves 911 on Jan. 5 to become the Next Generation 911 Program Coordinator for Peninsula Fiber Network.