The Rehab Center at Thornapple Manor’s just released 2018 annual report has good news for the Five Star rated facility.

 

“Last year’s customer satisfaction scores for the Rehab Center at Thornapple Manor are in and I am pleased to announce that we received a 94 percent overall patient satisfaction score,” Administrator Don Haney said.

 

“We received 99.1 percent for our above average staff in courtesy, helpfulness and respect. 97.3 percent of patients reported they would recommend Thornapple Manor.  “Again, this reflects on our entire loving, caring, and compassionate staff. Their commitment to our residents and residents’ families is second to none.”

 

The patient survey showed when it came to encouragement, the rating was 97.3 percent, 97.3 percent of patients would recommend them to family and friends and 96.4 percent rated them above average in clear instructions.  The rehab patients rating that their rooms were kept above average in cleanliness and order was 94.6 and 93.7 percent said their accomplishments in rehab were above their expectations.

 

The rehab staff of physical therapists, physical therapist assistants, nurses, certified nursing assistants, occupational therapists, occupational therapy assistants and speech language pathologists treat patients in cardiac rehab, ergonomics, low vision rehab, Parkinson’s therapy, neurological rehab post-orthopedic, spinal care, stroke recovery, therapeutic modalities and vestibular rehab.

 

The FIM scale is the most widely accepted functional assessment system in medical rehabilitation; in 2018, the functional improvement of rehab patients increased, regardless of their incoming diagnosis, the report said.

 

The report also announced expansion of outpatient therapy service at the Rehab Center in physical, occupational and speech therapy in one location for those who may need more therapy after returning home from an inpatient stay or whose physician referred them for therapy.

 

“We are proud to be a 5 star rated facility, the highest rating from the Centers for Medicaid and Medicare, for our excellent care in above average quality measures, R.N. staffing, in staffing as well as overall. This is a direct reflection on the incredible staff we have at Thornapple Manor,” Haney said.